FAQs

You’ve got questions, and we’ve got your answers. Explore our FAQs below, and contact us to learn even more!

Can I pay my rent online?: Absolutely! Just click on the Resident portal link located in the navbar at the top, you will find a payment link once you have logged in.
Is the community gated?: While this community is ungated we do require the use of wireless fobs to enter any door within the community. We also offer direct access garages for some of our units as well as building garages for units that do not have direct access, these are available for a small increase to your monthly rent.
Does the property have onsite security?: Our property staffs an after-hours security guard to patrol the property from 7 p.m. to 7 a.m. each day all year round. In addition to this, every unit is equipped with a security system ready to be activated. WE offer a special rate through Brinks for monthly service, you can ask your leasing agent for more details.
Is there covered parking or garage parking?: Yes, in addition to the open-air spaces, we offer direct access garages for some of our units as well as nonattached garages available for a small increase to your monthly rent for units that do not have direct access garages.
Do the units have laundry hookups?: Every unit in our community comes with hookups for both washer and dryer. That said Our smaller units are set up for stackable washer and dryers while our larger units are built to accommodate side by side washer and dryers.
Do you offer short-term leases?: We understand that not everyone needs a long term lease so we offer leases as low as 6-months.
Is there a pool?: Our community offers 2 resort-style swimming pools complete with infinity pool lounge seating and bar-b-que grills.
What breeds of dogs do you allow?: We love all dogs however we can only accept non-aggressive breeds weighing less than 45lbs.
Other than dogs what animals do you allow?: Our community allows our residents the option of bringing both cats and dogs to reside with them. Please see our extended pet policy for more information.
I have more questions, who do I call?: Our leasing agents are available 7 days a week during normal office ours and would love to hear from you. Please feel free to call us at 877-555-1212 or email us at leasing@thecollective.com or simply by filling out our contact form (https://beswifty.com/collective/contact/)
How do I see an apartment?: Yea!! We love this question and have several ways for you to do this. Simply fill out our schedule a tour form or you can call us to set up a time, or just stop by we welcome walk-ins. There will be fresh cookies and coffee waiting!
What time can I pick up keys on move-in day?: Keys can be picked up Monday - Friday from 9 am to 6 pm, and Saturdays from 10 am to 5 pm at the leasing office. Please bring applicable paperwork if it has not already been provided.
What is the security deposit amount, and when is it returned?: The security deposit is $300 for a one-bedroom, $400 for a two-bedroom, and $500 for a three-bedroom, and it is returned within 30 days after move-out, pending any deductions for damages or outstanding balances.
Are utilities included with rent?: No. Residents are responsible for electricity and water.
What electric providers are available?: CoServ is the electric company that services RiverWalk Flats.
Is internet/cable provided by the community?: Yes. Internet and cable are included in your rent. Premium channels outside the provided channel line-up are extra.
What internet and cable providers service the community?: Spectrum.
Where is guest parking located?: Guests may park anywhere on the property that is not covered parking.
What is the process for submitting a maintenance request?: Maintenance requests can be submitted through online portal, phone, or office visit. Emergency maintenance can be reached at 214-222-5380.
What are the pool hours?: The pool is open from 9:00 AM to 10:00 PM. Pool rules must be followed at all times.
What are the fitness center hours?: The fitness center is open 24/7.
What pets are allowed, and are there breed restrictions?: The community allows pets.
What are the pet fees?: Pet fees include a $400 pet deposit.
What days does valet trash come?: Valet trash pickup is performed 7 days a week. Trash must be placed outside your door between 6 PM - 8 PM.
Where are the trash bins located on site?: A trash compactor is located at the north end of the property.
Are there quiet hours in the community?: Quiet hours are enforced from 9 PM – 8 AM
What is the standard lease term offered?: The standard lease term ranges from 12 - 24 months.
Do you offer month-to-month lease options?: You may choose to go month-to-month after the initial lease expires. Rent will to the market rate, and month-to-charges will be added.
How do I get an assigned parking spot?: Assigned parking is available for carports and garages only.
Are garages available?: Yes. Internet and cable are included in your rent. Premium channels outside the provided channel line-up are extra.
How much are carports/garages?: Carports cost $100 and garages cost $175.
Does the community have package lockers?: Yes. Package lockers are located adjacent to the coffee lounge.
Do I have to register with package locker services prior to moving in?: No.
Does the office hold packages for residents?: Packages will be delivered to the package lockers.
What amenities are available to be reserved?: Residents can reserve the private dining room, activity room, movie theater, and sports lounge.
What are the reservation fees for amenities?: There are no reservation fees.
Can I reserve the clubhouse?: The clubhouse (coffee and dining area) for larger parties.
How many guests can I have in the amenity areas?: The maximum number of guests per resident is 2 unless prior arrangements have been made with management.
When does towing get enforced?: Towing is enforced at all times if someone is parked in a reserved covered spot, or there is an abandoned car.
What towing company is used?: The towing company is On the Road Towing, reachable at 940-999-3658.
Are water bills allocated to residents?: No. Water bills are individually metered.
Does your community offer recycling?: No.
What are the fees for lost/broken access remotes/keys?: Fees for lost remotes or an extra remote are $50.00
What stores can I pay my rent at with the payment voucher?: n/a
How do I register my work vehicle in addition to my personal vehicle?: Register with the office.
Can I do a contactless move-in?: No.
Are there any specific delivery times I should be aware of?: During office hours. M-F 9-6 and Saturdays from 10-5.
Is there a courtesy officer onsite to handle noise complaints?: No.
Is there 24/7 surveillance in the community?: Cameras are in common areas and first-floor exit doors.
Are there cameras in the parking lot areas?: No.
Can we add security cameras to our front/back doors?: Yes.
Does your community offer gas or electric connections?: Electric.
Can my guest receive packages?: You may have your guest's packages delivered to your door by the delivery person.
Do I need to notify the office when I have guests?: Yes. Guests staying longer than 2 days must be registered.
Are there any restrictions on the number of guests?: No.
Can I transfer because I have a pest control issue?: Transfers for pest control issues will be evaluated on a case-by-case basis.
What days do pest control vendors come?: Pest control is scheduled every other Monday.
Can additional services be requested?: Yes.
Do I need a specific size bag for valet trash?: No larger than a 20-30 gallon trash bag.
Does valet vendor offer recycling?: No.
What are the requirements for recycling that the valet vendor has?: n/a
How many trash bags will valet services collect?: The valet service collects up to two bags of trash.
Can I opt out of valet trash?: No.
How often are resident events held?: Resident events are held every day except Sunday.
Can I bring my friend or family member to a resident event?: Yes, residents are welcome to bring a guest. Please check with management in advance.
Are fire extinguishers provided in each apartment?: No.
Are there specific evacuation routes for my apartment?: Emergency exit signs are posted in common areas by the elevators.
Can additional access remotes or keys be requested?: Yes, additional remotes or keys can be requested. Fees may apply.
Do I have to change out my own battery remote?: Yes, residents are responsible for replacing their own remote batteries.
Can I change my entry code?: n/a
Can I rekey my apartment?: Yes, apartments can be rekeyed upon request. Fees may apply.
Is there a limit to how many guests I can have?: Guest limits vary based on community policies. Please refer to the lease agreement for details.
How many days can my guests stay?: Guests can stay up to 2 days before requiring management approval.
Where can my guests park?: Guests can park in open parking spaces that are not covered.
How do I register my guest’s vehicle?: Guest vehicle registration can be completed through our leasing office or online portal.
Do I need to renew my guest parking pass?: n/a
Can my guest park in my carport?: Yes. Please notify management.
How do I get additional guest parking permits?: n/a
Are there any restrictions on guest parking duration?: Guest parking duration may be subject to community policies. Check with the office for details.
If provided by the community, can I opt out and use a different service provider?: No.
Are there any internet or cable installation fees?: No. Everything needed is already wired. However, if you need help setting up your TV equipment, you may call Spectrum. They may charge you a service fee.
Is the mail area under video surveillance?: Yes.
Do you have handicap apartments available?: Yes, handicap-accessible apartments are available. Contact the office for availability.
Does the community offer private yards or green spaces?: No.
Does the community manage lawn services for private lawns?: n/a
Are sprinkler services provided in areas of private yards?: n/a
Can I add in ground lanterns to my private yard?: n/a
Is there a community garden or green space available?: n/a
Are there any walking or jogging trails nearby?: Yes, there are walking and jogging trails nearby.
Are there any designated smoking areas on the property?: No, we are a 100% smoke-free community.
Are there any planned community improvements or renovations?: Planned community improvements or renovations are communicated in advance.
Are there any preferred local businesses or discounts for residents?: No.
Are there any ride-sharing or public transportation options nearby?: n/a
Are there any community social media groups or forums?: Yes, residents can join our online community groups for updates and discussions.
Are there any car washing or detailing services available on-site?: No.
Are there any electric vehicle charging stations?: No.
Are there any bicycle storage or repair facilities?: No.
Are there any community programs or classes offered?: Yes, ask for our monthly calendar.
Are there any on-site storage units available?: Yes, on-site storage units are available for residents.
What school district are we in?: We are in the Lewisville school district.
Are there any nearby parks or recreational areas?: Yes, there are parks and recreational areas nearby.
Are there any local farmers markets or grocery delivery services?: Grocery delivery services are available.
Are there any nearby hospitals or urgent care facilities?: Yes, nearby hospitals and urgent care facilities are accessible. Presbyterian is one block away, and Breeze Urgent Care is right next door.
What local resturants deliver to the community?: Rosatis Pizza, Dominos, Marcos (Most restaurants have Grub Hub or Door Dash).
What are the dimensions of the windows in my apartment?: Window dimensions vary by floor plan. Contact the office for details.
What type of flooring is installed in the apartments?: Faux wood vinyl throughout apartment except in bedrooms, which are carpeted.
What are the appliance brands and models provided?: All our appliances are Whirlpool. Washers and Dryers are included.
Are there ceiling fans installed in the apartments?: Yes, ceiling fans are installed in each unit (in bedrooms and the living area).
What is the height of the ceilings in the apartments?: Ceiling heights range from 9-12 feet.
Are the apartments pre-wired for certain services?: Yes, apartments are pre-wired for cable and internet.
Are there any energy-saving features in the apartments?: Yes, all our appliances are energy saving appliances.
Can I paint the walls or make other alterations to my apartment?: Yes, residents may paint with prior approval. Walls must be painted back to the original color upon move-out or charges will apply.
What type of window coverings are provided?: Standard window coverings include 2" faux wood blinds.
What is the soundproofing between apartments like?: Our apartment walls are insulated with fiberglass, which provides effective soundproofing between units.
Are there storage closets or spaces within the apartment?: Yes, storage closets/spaces are available in each unit.
What is the BTU rating of the HVAC system?: Varies per floor plan (s.f.) 36000 BTUs - 48000 BTUs
Are there any accessibility features in the apartments?: Grab bars are available upon request.
What is the process for renewing my lease?: Lease renewal processes can be completed online or in-person.
How can I update my contact information with the office?: Contact the office to update your contact information.
What is the procedure for subletting my apartment?: No subletting.
What is the policy for early lease termination?: 60 day notice and 2x one month's rent.
How do I report a noise complaint after hours?: Call the Flower Mound non-emergency police number.
What is the process for reporting a lost or stolen item on the property?: Report lost or stolen items to management and call the non-emergency police line.
Are there any restrictions on holiday decorations?: n/a
What is the policy regarding renter's insurance?: Renter’s insurance is required. Minimum coverage details are available in the lease.
How can I provide feedback or suggestions to the management team?: Residents can submit feedback via our online portal or office.
What is the policy on installing satellite dishes or antennas?: Satellite dish and antenna installations are prohibited.
What is the procedure for receiving large deliveries?: Large deliveries should be coordinated with the delivery company and arrangements made by the resident to receive them.
Can I install a smart doorbell or other similar devices?: Yes
What is the policy on using grills or outdoor cooking equipment?: An outdoor gas grill is provided by the property and there are charcoal grills available as well.
Are there any restrictions on storing items on balconies or patios?: Balcony/patio storage restrictions apply. Contact management for details.
What is the policy regarding the use of bicycles or scooters on the property?: Bicycle/scooter use is permitted within community guidelines.
What is the policy on posting signs or notices on the property?: Posting signs/notices requires management approval.
Does your community have an elevator for use?: Yes, we have three elevators.

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